Refund and Cancellation Policy

Effective date: 23 September 2026

This policy applies to all payments made to Mandaliya Software Private Limited (“Mandaliya Software”, “we” or “us”). Our services are custom work, carried out specifically for each client. For this reason, refunds are limited to the situations described below.

1. How our payments work

Every project is quoted individually. Payments are made in stages:

1. Advance payment – paid before work begins.
2. Milestone payments – paid after you have reviewed each completed milestone.
3. Final payment – paid after you have reviewed the completed project, before handover or launch.

2. Advance payment

The advance payment is non-refundable once work on the project has started. Work is considered started when we begin any requirement analysis, planning, design or development for your project.

If you cancel the project in writing before any work has started, the advance payment will be refunded, less any payment gateway and bank charges.

3. Milestone and final payments

Milestone and final payments are made only after you have reviewed the completed work. They are payments for work already delivered, and are non-refundable.

4. Cancellation by the client

You may cancel a project by writing to info@mandaliya.com. Amounts already paid are not refundable, except as stated in section 2. Any work completed up to the date of cancellation becomes payable.

5. How to request a refund

Email info@mandaliya.com with your name, company name, invoice number, payment date, amount and the reason for your request. We will review your request and reply with our decision.

6. Refund processing time

Approved refunds are processed within 5–10 business days of approval, to the original payment method. Your bank or card issuer may take additional time to show the refund in your account.

Refunds are made in the currency of the original payment. We are not responsible for differences caused by currency exchange rates, or for charges applied by your bank or card issuer.

7. Chargebacks

Please contact us before raising a dispute with your bank or card issuer. If a chargeback is raised for work that has been delivered, we may suspend all work on the project and share records of the delivered work with the bank or payment processor.

8. Contact us

Mandaliya Software Private Limited 3 & 4 First Floor, Near Rajput Vadi, Neelkanth Arcade, Madhapar, Bhuj – Kutch, Gujarat 370020, India Email: info@mandaliya.com Phone: 02832296567